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Shipping Policy

Active Statics LLC Shipping and Return Policy

Turnaround

All orders are usually shipped in 1 business day, betwen of hours 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Domestic Shipping Rates

Shipping is provided free of charge on all items over $20.00 within the continential United States unless otherwise noted.

International Shipping

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns for Items Damaged During Shipment or Defective Items

If an item has been damaged during shipment or is defective, please send a message via our contact page and we will respond ASAP with a prepaid return shipping label. Photos of the product and original packaging along with the order number are required to process returns. Once processed, a replacement will be dispatched. 

No returns can be accepted 10 days after shipment date.

Returns/Refunds for Undamaged Items

Returns for undamaged and unused items are accepted with a 40% restocking fee. 

No returns can be accepted 7 days after shipment date.

We reserve the right to refuse refunds. 

This document was last updated on January 21, 2015

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